General support
Questions about how something in the app works, or anything you’d like a hand with.
Help & support
We're here when you need us.
Browse the most common questions below, or get in touch directly. We read every email that lands in the support inbox.
Get in touch
The fastest way to reach a human is by email. Replies usually go out within a day or two.
Documentation portal
Browse guides, setup help and answers for common CruiseBuddy tasks.
Report a bug
Spotted something wrong? Tell us what happened, what you expected and the device you saw it on.
Privacy questions
Anything to do with your data, sharing or the privacy policy.
Download access
CruiseBuddy is in Android closed beta, with the iOS App Store release available now. Request access and we will add your Google Play account to the tester list.
Frequently asked questions
The full list of questions we hear most often.
How much does CruiseBuddy cost?
Pricing will be shown on the iOS App Store and Google Play listings when they are live.
Where will CruiseBuddy be available?
CruiseBuddy is planned for both the iOS App Store and Google Play, so you can use it on iPhone, iPad and Android phones and tablets.
Is CruiseBuddy useful for any cruise line?
Yes. CruiseBuddy is cruise-line agnostic, you add the cruise line, ship, sail dates, ports, cabin and booking details yourself, so it works with any cruise booking.
Does CruiseBuddy work without internet at sea?
CruiseBuddy is designed so cruise details you have already added remain accessible on your device, useful when ship Wi-Fi is patchy or expensive.
How does cruise sharing work?
CruiseBuddy uses end-to-end encrypted magic links so you can share a cruise plan with travel companions. The link expires automatically and only contains the trip details you choose to share. Read more about sharing.
Can I move my cruises to a new phone?
Cruise data lives on your device by default. We are working on a backup-and-restore option so moving to a new phone is simple and private, details will land here when it ships.
Where can I see what data CruiseBuddy stores?
The full breakdown lives in our privacy policy. Short version: cruise plans live on your device; shared bundles are encrypted on your phone before they touch our server.